You can also enable 2-Step Verification to reduce the risk of bad actors stealing your number and information. Spent a full day with tech support and followed all their steps in support e-mails and on-line only to get this response: “This is a follow up email regarding the issue you’re experiencing with your Google Fi services at Italy. How did it end? I even sent screen prints showing that my options were A-B-C. Her customer service experience has given me great pause as has what I have read here. Been with Fi since 2015 and I’d advice anyone again from using it. You need to email a google VP of customer service and stop spinning your wheels. After MANY emals, chats, calls FI could not fix my phone (which is a Pixel 3XL) and then bam the phone started working until yesterday (4/25/19) when the Verizon recording started up again. Cheap Voice Calls. We’re sorry for the inconvenience this has caused you, and it’s something we’re always working to improve. Even while in the US, the strength of the cellular signal and the clarity of voice calls were unmistakably inferior to what I got with Verizon. I have re-filed the appeal. I’ve had Google fi since day one. Her posts offer a different perspective on earning miles, tricks for balancing multiple household accounts, and break down the basics of redeeming miles for aspirational travel -- whatever those aspirations may be! Kealohi- This is similar to JSP’s comment of January 8th. I tried to talk with the support people again and they said I was charged because I had used the service. If you change to the unlimited, they charge you prorate plus next month, then charge you again the next month for the next. Download now. I too got Google Fi at the very beginning and was, indeed, really happy. It got so bad that GPS wouldn’t even find a signal and I had to find my way out by guessing where to go while driving on interstates. Second, Fi allows you to enter more than one credit card, so if they couldn’t charge the primary on file, they charge on the other card. But others on the service should consider moving away from it as well. I am a Vietnam veteran and can barely make it out of bed. He asked if I would stay on the line to give feedback on the call. — Nope, the cards on the Fi account aren’t even the ones having issues, it’s that Fi takes whatever cards you have linked and runs them through Google Payments. I signed up for goggle fi and brought my phone number, they sent me a SIM card which never worked. And because I’ve been so enthusiastic about the service, I think it’s important to update y’all about some recent experiences and research, along with why I am withdrawing my endorsement. as per google fi plan, data is valid whenever is used in this world (countries in their list) at no extra cost, but what they do is fraud. For many years I carried multiple phones, dual SIM phones and a half dozen other approaches. Search across a wide variety of disciplines and sources: articles, theses, books, abstracts and court opinions. This seems clearly not true, and if it is it is a clear abuse of their position as a phone, email and retail provider. I bet they didn’t wish that I knew more about them than they know about me and I probably don’t. This article is about Google support and billing. Phones started to become wonky. Fi support have been really nice and gave me a code that fixes the issue instantly but the problem is that the issue keeps happening so I’m torn on whether to stay with Fi or go. One thing I learned from the article about a customer’s bad experience with Google Fi billing is that it might be a good idea to have a back up credit card on file with Google in case Google decides that your primary credit card has been compromised. @Dom Yes.. T-Mo is great until they allow someone to swap your sim away. World’s Biggest Airport Was Almost Built In The Everglades?! As cheap as tmobile is it is an awesome service, Im feeling the issue now with the flaws of Fi. I never understood people with iphones that don’t travel being excited to switch to fi this past fall. You’ll spend 5 minutes or so with every different worker as they plead with you for a positive review of a problem they did not resolve. I’ve never been an Android user so none of the Android and/or Google ecosphere has ever held my attention, like Google Wallet. You can’t even get “OK Google” to go if you don’t enable voice search history. Not long later, I dropped the XL 3 and shattered the screen. I check 16 home surveillance cameras and 4 ring cameras with no problems. It hadn’t. (sure, you bet they did). My husband has always paid his Google Fi bill with his Ink Plus, and has nearly three years of on-time (automatic) payments. I’ve had a number of emails fall into the customer service abyss. It has now been 5 days without phone service. I’ve had Google Fi since the original Pixel debuted and have had zero issues. Can’t receive text or calls sometimes. I placed the order, but Google cancelled it without explanation. Capping the data at 60USD/mo kept me around for another year but even that finally couldn’t keep me on. The fact that you obviously had possession of your phone a long time before getting disconnected and having your account shut down indicates you hadn’t made any attempt to let CS know the charge was declined. I would strongly recommend looking elsewhere. Then they refused to return the phone saying it was past the 15 day period. I wasn’t able to go buy a phone or port the number to another carrier because I wasn’t able to log in to the email. A day later I got am email saying my purchase was cancelled due to non payment. Not sure about the tmobile plan with 128kb, but definitely sufficient on 256kb plan. Aside from some confusion ordering the data cards, everything works as intended. I dumped Verizon for Google Fi and I have no regrets. I pause my data, I was almost to the 15 GB and I have 2 more weeks to go on plan. A family member (or even one of our other cards reserved for specific thigns) would call us up months later and say, what the heck is this charge? Thank you everyone for the comments. We spent more than 6 hours to make it work but no use. A week later when I was supposed to have it, my order was delayed for some untold reason. Had a hard time getting that refund and now I may be looking at more hours with their abusive phone support to get that $160 reversed! A thousand thanks for the great effort and time you clearly spend to fill the site with such a wealth of info and insights! The second attempt was only successful for the first (admin) number. Now, we do nothing when going abroad and everything stays the same as back home. Google cannot be trusted with credit cards. It's good for frequent international travelers. I’m getting tired of constantly monitoring my data use to keep my bill down. Don’t know why anyone would pay iPhone prices for a Pixel, which is really just terrible HTC engineering. As for data speed, it is just about acceptable in metros. A few people’s bad luck doesn’t make an entire product or service bad. Previously, whenever I had issues with my Pixel 2 or prior Fi-enabled devices, the third-party support center was phenomenal. Still want to find a reasonable replacement for Voice, but have not yet, so keeping my fingers crossed…. My experience was terrible and I’ll go back to Verizon. Your mindset as far as how you use data changes with Fi. I now have to pay the phone off in full, customer service was useless. Verizon towers seem to work better for me. I actually switched to Fi using your referral code and have been happy about the almost “free” roaming service when traveling overseas. As for the commenter who said “If I’m paying you 100 a month I expect service” – the point is you’re NOT paying that much with Fi. I think tech need to address the customer service aspect. Google Fi phone and tech support was useless. I can only imagine the next time even a minor issue comes up, it will be a headache and a half. All you are getting is the same second hand T-Mobile service that comes with Mint for $20/mo and 8GB of data. Both would switch automatically among networks. I get assured the phone won’t be shipped and I won’t be charged, but wake up 2 days later to charges for the phone on my card.. at this point I’m done and call my card company to dispute charges, and send Google an email telling them so. I couldn’t agree more! It is absolutely miserable to deal with Google Fi Support. I just did and am awaiting a final refund and to be done with all their bs! I appreciate reading of Tiffany’s experiences. I don’t have to pay the detuctible because that was on them. My phone didnt’ have reception at home and at work and in many other areas. I thought about jumping from Tmobile to Googly Fi, due to faster data speed, but getting an actual support person on the phone toll free, when I have issues abroad really cannot substituted. I am going to experiment later when she gets home. You did not take this amount but instead made me pay. I have a Pixel 3XL that just turned ONE MONTH OLD and have had nothing but PROBLEMS SINCE DAY ONE. Interesting, I wasn’t aware of any of these issues. Beyond that, if you’re currently on Google Fi, and aren’t extremely nimble when it comes to managing your connectivity, you might want to think about moving back to a traditional carrier. One month later I got the bill. Up to a point its sitting there collecting dust because i don’t want to deal with frustrations anymore, i am using Samsung S9 and simply much better phone and less issues. But to use your readeship as a means to an end, in addition to having recommended a service without understanding the short comings…. With extended warranty coverage added, just because Dads do that. One of them is lemon. However, I had Fedex return the first phone so it never even reached my door. I could pay less, but doubt I could get more for the money. Even though it would be a new number, it should be cheaper than Verizon international and I can easily have friends/family contact me on the alternate number for a week. Everything has a price. I took advantage of the promo back at November 28, but then i realize the phone just not ready for the consumer, the promise of google making me believe the phone gets better over time has broken. That was a mess. It strikes me as a great way to lose a lot of phone numbers in the porting system. Now I bought the phone with Google Fi, and that was the big mistake. They still show as active on the account, and the devices would attach to the network as before, but no data is flowing. p.s – I work on cruise ship and traveling from there to there. We registered it under her gmail account within 30 days as required. Their coverage is no where near what they state and going through the reset shuffle every time you need access to data and/or voice is flat out annoying. Using it as your primary number makes no sense because of the inherent danger. Then when I ask specifics about why it was declined, I’m given a vague response perpetually, and that there isn’t anything else they can do, and that I should perhaps try to re order it, and if I did reorder it, then it should be ok and I should just wait. We have separate accounts for work reasons; it has historically made things easier, even though it is a smidge more expensive. I go into my setting to make it my default sms app and its not even available to choose. I needed to activate my phone by the 28th of December to get there promotion I asked for and paid for, but it took nine days for this Google fi shipping department to finally email me on Christmas day. This is anecdotal nonsense. I have been with fi since the invitation period. https://www.reddit.com/r/MotoX4/comments/a83d7r/pie_invalid_sim_card/. @ Jorge Piquer — I am glad you have never had issues! This being my only way of accessing the internet and navigation, My data is now at 20+ gbs and being charged 10 a gb is ridiculous. Three things that have horribly gone wrong lately: My iPad has a $20/month T-Mo SIM which gives me all the 4G data service I need in Canada or Mexico and my phone connects for WiFi calling. And he could no longer use Hangouts to make calls. After more than 2 months of trying to port the only number that they have ever had, she gave up and took a new one. Are people aware there are other Android phones other than the Pixel? I will NEVER use a google provided service again due to how they treat their customers. In January 2019 I bought a Pixel 3 at full price with Google Fi on it. About a year ago things changed- all support went overseas and it took two weeks to get a replacement phone. Free GoGo Wifi on the plane is a nice bonus. I had a Moto G6 and a Pixel 2 from Google. I spend most of my time travelling, so it’s just too much of a risk to have this as my only sim. PROMO DETAILS. I did suggest this to them. We are in a ‘rural’ area outside of Tacoma, WA have tried multiple carriers and were possible going to go over to Google Fi, but the problems sound like the past 2 months of problems with T-mobile we are having. But I’d rather have their hands on my wallet than Google’s on my blood pressure and dignity.”. Guess what? This wasn’t at all a matter of us “rolling the dice for a free phone” — it’s that the security alert triggered by the fraud alert (even when that payment was resolved) created cascading issues throughout the system. Everything on the banks end was done. Not only have they suspended my service on a three-day holiday weekend with no one able to restore service without notification and banks all closed without ability to even pay, the constantly double charge my account, then say they will give me Account credit which most of the time I never see, and when I argue with them to get refund applied back to my card instead of Account credit as it was their wrongful doing, the Never give me a refund to my Card and just this last time they even shorted me $100 from my credit which they double charge me for. What you mention was one of my fears in switching over from Verizon. I am also comparing Google Fi with recent experiences with ATT and Tmobile. It randomly does not receive incoming calls and the caller gets this message “The subscriber you’re to trying to reach is no longer in service, blah blah blah, … call again if you think it’s a mistake”. It’s hard to imagine that Google could be so low but it’s the unfortunate truth. I could not agree with you more. Then I noticed that when I reply BAD to the “How was your experience with this call?” automatic text notification, the connection would be improved on the next few calls. I’ve never had an issue with Fi. Apparently a company with 100 BILLION $s in the bank can’t afford to hire enough people to process returns in a timely fashion. Truly terrible service. I ended up giving all the google stuff away to Charity so I can write off my bad purchases, but I feel bad about it as I can no longer recommend google for anything…. They simply tell me no they will not call and I have to use chat or email. But this had better improve – certainly if I ever experienced a shut-out from phone service like your husband did, Fi would lose me as a customer forever. Tonight I called again. If I’m out of service, I’m out of service….it’s not gonna kill me. If you aren’t happy, Verizon or AT&T will be happy to have you. One of my children did switch to Fi. Ha! I was not happy about this naturally, give than I received a defective phone, but I need it for work and the fact that it would not place calls was a complete show stopper. My life has been a mess since! And by all accounts your husband is using his new Pixel 3 without still ever having paid for it. Why should I give up one of my data-only devices because of a problem they caused? This helps at times when one service is weak and it does not change automatically. I think it is a numbers game at this point. It’s extremely frustrating!!! There’s no way to reach them. I tried to get there Black Friday deal for a pixel 3 and I joined Google fiber to get it. I’ve used Fi done it was invite only and while I’ve had issues, I’ve been and to get in touch with somebody via chat instantly or email in a few hours. I have family on Verizon, T mobile and AT&T and all of them complain about billing, support and call coverage and they pay hundreds more monthly than I do. Just had to order a replacement phone since my screen got cracked and the transaction was flawless. I have had exceptional service for almost 3 years, though Fi. Discussion. Our house is 100% Pixel and Fi. They are eveywhere, so even the smallest change could lead to a catastrophic failure. Complete incompetence on their part. Quality of Device We have been using FI for several years and our Google phones too did not last 2 years either. I’m a Google Fi fanatic – I love the service, I’ve referred numerous others, etc. Moving the sim to an older phone didn’t solve the issue, a reset recommended by support didn’t help and I couldn’t re-install WhatsApp (since it asks for a phone number and obv no calls can get in or out). You clearly didn’t take any action until your phone service got shut down which was some time later – long after you’d even contacted Google Fi for tech support for the new phone, which you eventually got working. How do you have such crappy service? Google Home is loaded with convenient home automation features that allow you to make phone calls, interact with your smart home devices and security system, play music, control your TV, set a timer, make a shopping list, receive weather reports, ask a question for a Google search, set or snooze an alarm, and more. Thanks again! I guess I will now do more evaluating. In the end, I am going to have to cancel this card because it seems to be the only way to resolve this. Lastly, their 24 support is a joke, they are trained to provide very basic support, anything outside the scope it’s a ticketing system a customer has 0 access to. FedEx “lost” my Pixel 3 and it took them 6 weeks to get me a replacement. Got a Moto G7 for $250 and just received $95 credit for my Pixel XL that was basically useless. I was a huge fan for a couple of years. “just reorder again, maybe it will work this time” well if it didn’t work the other times all month (that was due purely to payment issues and not my own cancellation) than I have no reason to believe it will work this time. Terrifying. ok, it might be a difference between phone and network metering but not so big. Google has many special features to help you find exactly what you're looking for. WTF? 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